Frequently Asked Questions
What are the differences between Hardwired installation and installation using Plug-In Adapter?
If you have an existing wired doorbell system at your front door, we can typically recycle this to power your Ring Video Doorbell Wired. Existing system must be compatible to using your existing doorbell wiring. Check if your current system is compatible to 8-24V AC, 10-40 VA, 50/60Hz, otherwise we can install a new power source using either a proprietary DIN Rail Transformer (sold separately) or a Ring Plug-In Adapter - choose the New Doorbell Wiring option above.
Wired Video Doorbell Pro requires existing doorbell wiring for Hardwired Installation. Once Hardwired, will my original doorbell chime still sound?
No, not in this case. To make installation simple, Video Doorbell Wired requires a bypass of an existing doorbell chime which means your existing chime will not sound. To continue hearing audio alerts in your home, choose a Ring Chime as an accessory above.
What are Quick Replies?
Ideal for when you can't get to the door, or just don't feel like answering, Quick Replies let you set a pre-recorded audio message to play when your Video Doorbell is pressed. Choose from six preset responses, toggle Quick Replies on and off in the Ring app and if you have a Ring Home subscription you can even ask your visitor to leave a message, which you can playback later. Think of it as an answering machine for your front door.
Does Video Doorbell Wired save my videos and photos so I can view them later?
If you have a subscription to Ring Home, motion event videos captured by your Video Doorbell will be saved to your Ring account for up to 180 days. You can manage your video storage time through the Control Centre. Photos captured will be saved to your Ring account for up to 7 days, so you can review them at any time. Without a subscription, you can view real-time video for Ring Video Doorbells and answer doorbell notifications as they happen, but your videos and photos will not be saved.
A free Ring Home trial is included with any Ring Video Doorbell purchase unless you are already have a Ring subscription at the same location. You may subscribe to a Ring Home Plan at any time during your trial, and you won’t be charged for your subscription until after your trial ends.
If you have a subscription to Ring Home, you can share your videos and photos with anyone, including neighbours, friends, family and local law enforcement.
What’s Ring Home?
Ring Home is a subscription that gives your Ring experience a boost by changing how your Ring devices work for you. With a Ring Home Plan, activate video recording and photo capture, saving and sharing for your Ring Video Doorbell plus get access to advanced video, intelligence, and security features and perks.
Do I need Ring Home to use Wired Video Doorbell Pro?
No. You can still use your Video Doorbell to watch over your home and answer the door from anywhere, even without a subscription to Ring Home. Without Ring Home, you'll still receive real-time notifications when anyone comes to your door, and you can answer the notification to see hear, and speak to visitors in real time right from your mobile device. When you access your Ring Dashboard, you'll be able to view the image last captured by active devices.
However, without a subscription to Ring Home, you won't be able to review any videos or images you missed, and you won't be able to save your videos or photos or share them with anyone.
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