Network Monitoring

For households that want to know when the broadband, or a device that matters, goes offline.

A small box keeps an eye on your network around the clock, so we often know about a problem before you do. When your broadband fails, or a device that matters to you drops offline, we know. Every month you get a short report in plain English: uptime, outages and evening speeds.

See a sample monthly report

Starts with the €395 assessment, a working trial in your home for 3 days, credited in full against the work.

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From €39 a month

A supported plan with an annual visit and remote support is around €89 a month.

A small, silent monitoring unit wired to your router
An alert to us when your broadband goes down, and when it comes back
An alert when a device you named goes offline
Broadband speed tested every six hours, with the history kept
New devices and open router ports flagged
A plain-English health report every month

Recommended when your Wi-Fi report shows amber or red.

Your broadband, watched

The unit tests your broadband every six hours and keeps every result, so a line that slows every evening shows up in the history.

The devices that matter

Name the devices you care about, a camera, the thermostat, a parent's alarm, and we're alerted when one goes offline and how long it was off.

A report every month

Availability, outages, anything that changed, and one recommendation. We send one in a quiet month too.

Monitored, not managed

Monitoring tells us a device is offline. It gives us no access to the device or its content, and your accounts stay in your name.

What the unit does

Wired to your router
It plugs into a spare port on your router by cable, not over Wi-Fi, so it measures the broadband itself.
Speed, four times a day
Your broadband tested every six hours, every result kept, so a line that slows every evening shows in the history.
Outages caught
If your broadband is down for more than a few minutes, we are alerted, and again when it comes back.
Devices that matter
Each device you name is checked every 30 seconds, and flagged as offline after about two minutes without an answer.
Every device listed
Everything on your network is found automatically, with its make and type where it can be identified. A newcomer is flagged.
Open doors flagged
A port opened on your router to the internet is flagged. Some devices and apps open one without asking.
Slow speeds flagged
We set a level for your line, and we are alerted if the download or upload falls below it.
Router changes noticed
A change to your router's settings, or to your public internet address, is flagged.

The unit

Size: 108 × 72 × 40 mm, 126 g
Cooling: Fanless, no moving parts, silent
Connection: One gigabit network port, wired to your router
Power: Its own plug, over USB-C
Setup: About 15 minutes, on the visit
Updates: Automatic, nothing for you to maintain
Where it lives: Indoors beside the router, 0 to 40 °C

Good to know

Leave it plugged in. Unplugged, it looks to us the same as your broadband going down.
It needs one free port on your router. If they are all taken, a small network switch adds more.
Keep it indoors beside the router. It is built for 0 to 40 °C, so not a cold garage or a hot attic.
Name the devices that matter when we set it up: the camera over the back door, the thermostat, a parent's alarm.
If you change your router or your broadband provider, tell us, and we check it has reconnected.

Questions

What does the monitoring unit look at?+

Whether your broadband is up and how fast it runs, every device connected to your network, whether each device you named is online, and any port on your router opened to the internet. It does not see what you browse, stream or record.

Is it noisy, or does it need looking after?+

No. It has no fan and no moving parts, and its software updates itself.

What happens if it gets unplugged?+

We see the connection drop, the same as a broadband outage, and it carries on where it left off once it is plugged back in.

Can you fix things remotely?+

We can see what failed and when, and read the history when you ring. Devices like Nest and Ring live in your own account, so some fixes still need you or a visit.

Can I have monitoring without the assessment?+

Yes. The unit connects to the router you already have.