Network Monitoring
For households that want to know when the broadband, or a device that matters, goes offline.
A small monitoring unit stays connected to your router. When your broadband fails, or a device that matters to you drops offline, we know. Every month you get a short report in plain English: what happened, whether it mattered, and anything that needs attention.
A supported plan with an annual visit and remote support is around €89 a month.
- A small monitoring unit connected to your router
- An alert to us when your broadband fails
- An alert when a device that matters to you goes offline
- Broadband speed tested every six hours, with the history kept
- A plain-English health report every month
Recommended when your Wi-Fi report shows amber or red.
Your broadband, watched
The unit tests your broadband every six hours and keeps every result, so a line that slows every evening shows up in the history.
The devices that matter
Name the devices you care about, a camera, the thermostat, a parent's alarm, and we're alerted when one goes offline and how long it was off.
A report every month
Availability, outages, anything that changed, and one recommendation. We send one in a quiet month too.
Monitored, not managed
Monitoring tells us a device is offline. It gives us no access to the device or its content, and your accounts stay in your name.
What the unit does
- Broadband watchedAn alert reaches us when your line fails, and the history shows how it performed overnight.
- Devices that matterAn alert when a camera, thermostat or alarm you named goes offline, and how long it was off.
- Speed, four times a dayYour broadband tested every six hours, every result kept.
- New devices flaggedA device joining your network for the first time is flagged.
- A report every monthShort and plain: what happened, whether it mattered, and anything that needs attention.
- Monitored, not managedWe see whether a device is online, not what it does. Your accounts stay in your name.
Questions
What does the monitoring unit look at?+
Whether your broadband is up and how fast it runs, which devices are connected, and whether each device you named is online.
Can you fix things remotely?+
We can see what failed and when, and read the history when you ring. Devices like Nest and Ring live in your own account, so some fixes still need you or a visit.
Can I have monitoring without the assessment?+
Yes. The unit connects to the router you already have.